Episode 139

full
Published on:

13th Dec 2025

70% Bankrupt Despite Insurance? (Full)

Over 70% of folks filing bankruptcy from medical debt had insurance. But networks and fine print still wreck you.

Jerremy Alexander Newsome and Dave Conley dig in with Nick Hiter, who built 150 insurance agencies raking $100M fast. He breaks down why knowing your policy beats blind trust, how to haggle bills down, and the pricing chaos that hits everyone.

It's blunt talk on claims fights, broker picks, and owning your health moves—no excuses, just real edges.

Timestamps:

  • (00:00) Health insurance truths – Nick Hiter intro
  • (02:51) Expert background – Meet Nick Hiter
  • (04:35) Insurance networks – How they limit you
  • (07:51) Policy details – Why read the fine print
  • (16:26) Bill negotiation – Tactics that work
  • (23:49) Claims process – Fighting denials
  • (29:14) Hospital admissions – Insurance pitfalls
  • (29:35) Broker trust – Picking the right one
  • (32:10) Medical debt – Negotiation steps
  • (33:43) Pricing mess – Why costs vary wildly
  • (36:33) Consumer role – Health choices matter
  • (45:17) Health education – Building knowledge
  • (46:57) Wrap-up – Key resources

Connect:

Transcript
Alex:

[excited] Welcome to Solving America's Problems, where Jerremy and

Alex:

Dave dig into the messes we can't ignore.

Alex:

[intrigued] Picture this: back in 2017 or so, a solid stat drops—over

Alex:

70% of folks filing for bankruptcy from medical bills actually had active

Alex:

health insurance on the day it hit.

Alex:

Not uninsured stragglers scraping by.

Alex:

[surprised] People with coverage, premiums paid up, cards in their wallets.

Alex:

[dramatic pause] And the kicker?

Alex:

Most got wrecked because they landed out-of-network, chasing care in

Alex:

the wrong spot at the wrong time.

Alex:

[confident] Nick Heider, ex-pro athlete turned insurance insider

Alex:

who's launched 150 agencies, lays it bare with Jerremy and Dave.

Alex:

[serious] He breaks down why your policy's network is the silent killer

Alex:

nobody spots till the bill arrives.

Alex:

How one wrong hospital turns security into six-figure debt.

Alex:

[appalled] And why even the ER desk clerks admit they're just collecting

Alex:

flat fees from everyone, insured or not.

Jerremy Newsome:

Dave Conley, which problem are we addressing

Jerremy Newsome:

and solving in this episode?

Jerremy Newsome:

This week on solving America's problems, we're diving into a system

Jerremy Newsome:

that millions rely on, but few actually understand health insurance.

Jerremy Newsome:

It is supposed to provide security yet for far too many Americans, it brings stress,

Jerremy Newsome:

surprise builds, and financial disaster.

Jerremy Newsome:

We're asking how did we end up here, and more importantly,

Jerremy Newsome:

how do we take back control?

Dave Conley:

Helping us cut through the noise?

Dave Conley:

Is Nick Heider a former pro athlete, turned business strategist and consumer

Dave Conley:

advocate as the founder of Team Heider and host of the Hit Streak podcast,

Dave Conley:

nick has launched over 150 insurance agencies and educated tens of thousands

Dave Conley:

on navigating this confusing system.

Dave Conley:

He's here to reveal how the industry really works and what you need to know

Dave Conley:

to protect yourself and your family.

Dave Conley:

And that's this week on solving America's problems.

Dave Conley:

The Truth about Health Insurance with Nick Hiter.

Jerremy Newsome:

Ladies and gentlemen, from Round the World, health

Jerremy Newsome:

Insurance is supposed to give people peace of mind, but for millions of

Jerremy Newsome:

Americans it does the exact opposite.

Jerremy Newsome:

Even people who have coverage find themselves buried in medical

Jerremy Newsome:

debt, fighting denied claims, and struggling to find in-network care,

Jerremy Newsome:

and most do not realize they've been set up to fail until it's too late.

Jerremy Newsome:

The system is complicated by design, and that confusion costs people

Jerremy Newsome:

money sometimes everything they have.

Jerremy Newsome:

I'm Jeremy Alexander Newsom, and alongside my co-host, man, the Myth, Dave Conley.

Jerremy Newsome:

And today on Solving America's problems, we're cutting through the confusion

Jerremy Newsome:

to expose some truths about health insurance, why it works for some while

Jerremy Newsome:

it fails for many, but most importantly, the practical steps that you can take

Jerremy Newsome:

now to protect yourself and your family.

Jerremy Newsome:

I've got an absolute gem on the show with us.

Jerremy Newsome:

This is Nick Heider.

Jerremy Newsome:

Nick is gonna help us unpack everything because he is a consumer advocate.

Jerremy Newsome:

He's gonna tell us, teach us, and give us literacy, and give us education,

Jerremy Newsome:

and only the way that he can.

Jerremy Newsome:

Nixon's an entrepreneur, he's a friend of mine.

Jerremy Newsome:

He's a business strategist, former pro athlete who's built and scaled major

Jerremy Newsome:

enterprises, including launching over 150 insurance agencies that have generated.

Jerremy Newsome:

100 million in just five years.

Jerremy Newsome:

As the founder of Team Heider and host of the Hit Street podcast, he's already

Jerremy Newsome:

helped tens of thousands of entrepreneurs and business owners grow their impact.

Jerremy Newsome:

He's been featured on C-N-B-C-N-B-C, Fox, New York Times, and more for

Jerremy Newsome:

his insights on today as well.

Jerremy Newsome:

We're gonna bring and talk and give, and ask and receive and have so much.

Jerremy Newsome:

Nick,

Nick Hiter:

thank you for

Nick Hiter:

go baby.

Nick Hiter:

I'm in.

Nick Hiter:

Thanks for having me, fellas.

Nick Hiter:

I appreciate it, man.

Nick Hiter:

It's a honor and a pleasure and I'm excited about the hang today.

Jerremy Newsome:

Likewise man.

Jerremy Newsome:

We're gonna impact a lot of lives, and I know that's one of your main

Jerremy Newsome:

missions in life and we're gonna do it through education and just

Jerremy Newsome:

learning and through consumer advocacy and just teaching us things.

Jerremy Newsome:

So I'm just gonna throw out the biggest question I think a lot of the

Jerremy Newsome:

listeners are gonna have, especially as we get closer and closer into

Jerremy Newsome:

diving into the Maha movement and what that looks like on the health side.

Jerremy Newsome:

But with this particular overarching theme, I feel like no one knows

Jerremy Newsome:

what the heck health insurance is.

Jerremy Newsome:

It's supposed to protect people, but millions of Americans with coverage

Jerremy Newsome:

still end up buried in medical debt.

Jerremy Newsome:

What would you say is the one biggest misconception about insurance

Jerremy Newsome:

that costs people the most money?

Nick Hiter:

That it's one size fits all right?

Nick Hiter:

There's, in the state of Tennessee where I reside, the great state of Tennessee,

Nick Hiter:

if I went shopping just for myself right now, there's literally hundreds

Nick Hiter:

How do I know which one is the right one?

Nick Hiter:

And quite honestly, just if we're getting right into it first and foremost, in

Nick Hiter:

my opinion, the most important thing and the most important component of

Nick Hiter:

an insurance policy is the network.

Nick Hiter:

Because again, if that, I think it was in 2017 or 2018, and again, this is a loose

Nick Hiter:

statistic, I don't even remember with a source, but it was a credible source.

Nick Hiter:

It was over 70% of the people that had filed bankruptcy due to medical costs, had

Nick Hiter:

an active health insurance plan in place.

Jerremy Newsome:

dude.

Nick Hiter:

most common reason was they weren't in network.

Jerremy Newsome:

That's wild.

Jerremy Newsome:

So explain for the seven people that might not know what's the difference

Jerremy Newsome:

between in-network and out of network.

Nick Hiter:

So well, so in Nashville we have this street called Broadway, this

Nick Hiter:

world famous street called Broadway.

Nick Hiter:

And this is the analogy that I always give, right?

Nick Hiter:

So everybody wants to go to Broadway's pretty dang busy.

Nick Hiter:

And and let's just say there's a really long line to get in the door.

Nick Hiter:

And then when you get in the door, there's even a longer line at the

Nick Hiter:

bar before you can get a drink.

Nick Hiter:

Let's say I sold you this magical card that you kept in your wallet, that when

Nick Hiter:

you showed up on site, you got to skip the line at the door and skip the line

Nick Hiter:

at the bar to get right at the front.

Nick Hiter:

And even then, once you got there, they gave you discounted drinks.

Nick Hiter:

When you got to that bar, everybody would be like, man, yeah, absolutely.

Nick Hiter:

Give me that card.

Nick Hiter:

But then what happens when you go there and they're like, oh dude,

Nick Hiter:

yeah, we don't accept that card here.

Nick Hiter:

And there, as a matter of fact, out of all these places on this busy street,

Nick Hiter:

only one spot accepts that card.

Nick Hiter:

That's where you gotta go.

Nick Hiter:

That's they, that's think about it.

Nick Hiter:

There's all these different types of network, PPO E-P-O-H-M-O,

Nick Hiter:

like what do they all mean?

Nick Hiter:

And at the end of the day, PPO is what you want.

Nick Hiter:

And there's even different types of PPO networks, right?

Nick Hiter:

Un unfortunately, when it comes to the government.

Nick Hiter:

Provided insurance through the Affordable Care Act or Obamacare as it's called

Nick Hiter:

in like a lot of times those networks are extremely small or just local.

Nick Hiter:

So like a lot of times if you've got a local EPO network and you take your

Nick Hiter:

family to Disney and that's when the accident happens, or that's when the

Nick Hiter:

heart attack happens, and they're not gonna drive you back to Tennessee.

Nick Hiter:

They're gonna get you to the closest place to get you taken care of.

Nick Hiter:

As a matter of fact the other analogy I use all the time, even in this town

Nick Hiter:

of Nashville, Tennessee, not every hospital accepts every insurance, right?

Nick Hiter:

So let's say the bad accident happens, you're in the back of the ambulance on the

Nick Hiter:

way to the, on the way to the hospital.

Nick Hiter:

The guy that's the, they're not gonna slap you and wake you up and remove

Nick Hiter:

the oxygen mask off your face and say, Hey man, what hospital are you,

Nick Hiter:

does your insurance accept it at?

Nick Hiter:

They're gonna take you to the closest one, and if you live,

Nick Hiter:

you might walk out bankrupt.

Jerremy Newsome:

Yeah.

Jerremy Newsome:

That it sounds scary and terrifying, man.

Dave Conley:

your analogy is actually, it wasn't at Disney

Dave Conley:

World, but it happened to me.

Dave Conley:

I had a, I had like state of the art, like very expensive, like

Dave Conley:

awesome medical coverage that I paid for in the state of California.

Dave Conley:

And I ran into something when I was in Austin Texas.

Dave Conley:

And there was this one line in there that said oh no, it's only good for California.

Dave Conley:

And I'm like, wait, what?

Dave Conley:

I'm like, wait, what?

Dave Conley:

Are you kidding me?

Nick Hiter:

Yeah.

Nick Hiter:

Yeah.

Nick Hiter:

It's one of the first, you gotta be able to use it when you need it.

Nick Hiter:

That's the most important thing.

Nick Hiter:

And just keeping things like, I, I put a lot of responsibility on the consumer

Nick Hiter:

because again, they're the consumer.

Nick Hiter:

They chose it, right?

Nick Hiter:

They paid for it.

Nick Hiter:

Do they know what they paid for?

Nick Hiter:

The average, let's say the average policy for a family like me is gonna be, around

Nick Hiter:

a thousand dollars a month, give or take.

Nick Hiter:

Okay?

Nick Hiter:

That's $12,000 a year.

Nick Hiter:

When do you spend $12,000 a year on something and not know

Nick Hiter:

exactly what it does and when and where you can and can't use it?

Nick Hiter:

So as a consumer, take the same responsibility you take everywhere else.

Jerremy Newsome:

Yeah, read.

Jerremy Newsome:

Read a lot of the, read a lot of the policies.

Jerremy Newsome:

Spend time with it.

Jerremy Newsome:

Are there companies or are there brokers or anything like who, who helps explain

Jerremy Newsome:

this stuff to the overall consumer?

Nick Hiter:

The way, I can't speak for all the other brokers and agencies around.

Nick Hiter:

I can only speak for how we do it at ours and the ones that we invested in.

Nick Hiter:

And at the end of the day, we're advisors first and agent second.

Nick Hiter:

I'm, we've been very clear about we don't.

Nick Hiter:

I gotta sleep at night.

Nick Hiter:

I if selling you something that you don't need, that's not what

Nick Hiter:

I'm in business for, right?

Nick Hiter:

So we're here to help you solve problems, give you security, financial

Nick Hiter:

security so that if something horrible happens to you, the people that you

Nick Hiter:

care about most are protected, right?

Nick Hiter:

And you're not putting them in a tough spot.

Nick Hiter:

And health insurance is the only type of insurance that

Nick Hiter:

people expect to use this year.

Nick Hiter:

They don't expect to use their car insurance or their life insurance

Nick Hiter:

or their homeowner's insurance, but that boy, I'm gonna use that health.

Nick Hiter:

Why it's insurance.

Nick Hiter:

Why is it considered so much different?

Nick Hiter:

Does your car insurance pay for any preventative stuff on your car?

Nick Hiter:

Does your life insurance or your homeowner's insurance pay

Nick Hiter:

for any preventative on any of the things that it's insured?

Nick Hiter:

But boy, your health better.

Jerremy Newsome:

Fascinating.

Jerremy Newsome:

Yeah, it's a great point.

Jerremy Newsome:

It's a great point.

Jerremy Newsome:

Speak, speaking of the consumer Nick, and you mentioned them

Jerremy Newsome:

reading and sitting down.

Jerremy Newsome:

I know you're a big advocate for people and teaching and learning and

Jerremy Newsome:

helping them understand these aspects.

Jerremy Newsome:

And I'm not gonna say it's me, but it's me.

Jerremy Newsome:

So pretend you're me and I don't read the fine print on anything,

Jerremy Newsome:

including insurance policies, insurance companies might count on that.

Jerremy Newsome:

So what are some of the most dangerous clauses that are hidden in policies

Jerremy Newsome:

that people don't realize could cause them financial distrust.

Nick Hiter:

it's the, what people would understand in an in a car

Nick Hiter:

insurance policy is gap coverage.

Nick Hiter:

It's all those, it's all those, it's all those little things.

Nick Hiter:

So my, my wife actually, we just shot a podcast last week.

Nick Hiter:

She is unbelievable at explaining the how to, how the health insurance

Nick Hiter:

plan could and should be built.

Nick Hiter:

And more importantly how you use it, right?

Nick Hiter:

And she broke it down.

Nick Hiter:

So she broke, she actually broke it down.

Nick Hiter:

I love it.

Nick Hiter:

She broke down all, there's five ways in which you can spend

Nick Hiter:

money on healthcare this year.

Nick Hiter:

Number one would be your premium.

Nick Hiter:

You're gonna do that 12 times once a month, right?

Nick Hiter:

To keep the policy in force.

Nick Hiter:

Number two would be any preventative or medic or just consistent prescriptions

Nick Hiter:

you take on a regular basis.

Nick Hiter:

So you add number one and number two together, that's your monthly costs.

Nick Hiter:

Outside of that, they're gonna break down what, whatever claim it

Nick Hiter:

is down to sickness, accidents or a terminal or a critical illness, right?

Nick Hiter:

Like heart attack, stroke, or cancer.

Nick Hiter:

And we build policies to protect against those.

Nick Hiter:

Pri there's private school and public school, okay?

Nick Hiter:

Most people would agree that if you can afford private school, you would

Nick Hiter:

choose it every day of the week, right?

Nick Hiter:

I feel the same way about insurance.

Nick Hiter:

Okay.

Nick Hiter:

So there's public insurance and there's private insurance, there's

Nick Hiter:

insurance that's offered through the marketplace, and there's insurance

Nick Hiter:

that's offered by private companies.

Nick Hiter:

And so sometimes a little of both alike.

Nick Hiter:

The insurance carrier that I'm insured with is, it's specifically the product

Nick Hiter:

that we use, the policy we have is made for people like me, people that can

Nick Hiter:

afford to pay for their own coverage that's not provided by an employer.

Nick Hiter:

And we have a track record of health where we can get through underwriting.

Nick Hiter:

So we're paying, we get a extremely great rate and have a whole lot of coverage

Nick Hiter:

with the largest network in the country.

Nick Hiter:

Because we didn't wait until we got sick before we decided

Nick Hiter:

we needed health insurance.

Nick Hiter:

And and it's funny too, 'cause people will be qualifying them for whatever.

Nick Hiter:

You get qualified based on health history and income.

Nick Hiter:

So once we've gotten through income, we'll qualify health and people say, I'm

Nick Hiter:

healthy, but I take four medications.

Nick Hiter:

That, that don't, how's that work?

Nick Hiter:

You know what I mean?

Nick Hiter:

So obviously if you take medications on ongoing, what's that for?

Nick Hiter:

And I'm not saying you can't get through underwriting, but again,

Nick Hiter:

that's, it's se it's serving something that, that's needing some attention.

Nick Hiter:

You're qualifying based on health and whatnot and so like the plan that I've

Nick Hiter:

got the other thing too is what's the max payout from the insurance carrier?

Nick Hiter:

So mine is unlimited, so I can never let's say I have a $10 million brain

Nick Hiter:

hemorrhage with cancer and everything else that could come if my insurance

Nick Hiter:

policy has a max payout of 5 million lifetime, it's not paying anymore.

Nick Hiter:

So at

Jerremy Newsome:

and that's policy specific Nick?

Jerremy Newsome:

It can, it, it's, it can say that as like a company specific,

Jerremy Newsome:

or is that policy specific?

Nick Hiter:

It's through a carrier, but it's policy specific.

Nick Hiter:

So you could actually when we, when the policy when we actually put it

Nick Hiter:

in force took out the policy, you actually could choose between 5 million

Nick Hiter:

or unlimited and that, and obviously just if you're a smoker or not, it'll

Nick Hiter:

change the premium a little bit, right?

Nick Hiter:

Because we actually, we bought more coverage by saying we wanted

Nick Hiter:

unlimited co an unlimited cap,

Jerremy Newsome:

Yeah.

Nick Hiter:

right?

Nick Hiter:

So at the end of the day, that insurance card in your wallet, it's a tool dude.

Nick Hiter:

And look, I could go to home Depot or Lowe's right now and get the biggest,

Nick Hiter:

baddest like chainsaw they got.

Nick Hiter:

Dude, I don't know how to use it.

Nick Hiter:

I'm not that guy.

Nick Hiter:

You know what I'm

Jerremy Newsome:

I was about to, I'm glad you said that.

Jerremy Newsome:

I was about to say you.

Jerremy Newsome:

How use a chainsaw, Nick.

Jerremy Newsome:

Get outta here.

Nick Hiter:

I, all right, or a hammer, I'm not even that guy.

Nick Hiter:

So again, like if you don't know how to use the tool, it's worthless, right?

Nick Hiter:

So you gotta understand how to use it, how to apply for it.

Nick Hiter:

I'll give a great example.

Nick Hiter:

In 2013 or 14, we had an accident that just so happened to be in

Nick Hiter:

like the middle of the night.

Nick Hiter:

We were actually, we owned a nightclub at the time, and a chair in storage fell

Nick Hiter:

out of storage and actually hit, clipped my wife's head on the way down on, so

Nick Hiter:

we had to go to the emergency room.

Nick Hiter:

All right?

Nick Hiter:

So we got there, she got her test done and everything else, and we're leaving,

Nick Hiter:

and it's four in the morning, okay.

Nick Hiter:

On a Saturday night, technically a Sunday morning.

Nick Hiter:

So we're checking out, and the girl in the emergency room,

Nick Hiter:

she was like, 70 bucks, please.

Nick Hiter:

And I was like, for what?

Nick Hiter:

She was like, that's what it costs to, to come through today.

Nick Hiter:

And I was like, is that a co is that a copay or what is that?

Nick Hiter:

And I was like, is it based on the insurance policy?

Nick Hiter:

She's yeah, it's based on the insurance policy.

Nick Hiter:

And I was like.

Nick Hiter:

So you called the insurance company to verify benefits at

Nick Hiter:

four in the morning on a weekend.

Nick Hiter:

They're not open.

Nick Hiter:

How'd that work?

Nick Hiter:

And she was like, okay, you got me.

Nick Hiter:

I was just told to collect $70 from everybody.

Dave Conley:

Wow.

Nick Hiter:

was like, all so if I'd have paid that, what it would've happened?

Nick Hiter:

She said, we would've gave you a credit back to that emergency

Nick Hiter:

room, that specific emergency room.

Nick Hiter:

I'd still have a credit there 10 years later, 11 years later.

Nick Hiter:

So again, if you don't know what you bought and how to use it, how do you

Nick Hiter:

know that the person, like the person on the, at the checkout desk that's

Nick Hiter:

dismissing you and telling you owe money?

Nick Hiter:

Is it their first day?

Jerremy Newsome:

good point.

Jerremy Newsome:

Yeah, it's a good point.

Nick Hiter:

You know what I mean?

Nick Hiter:

So again, how do you know what, how do you know what you don't know?

Nick Hiter:

And here's what, here's how we got here.

Nick Hiter:

Okay.

Nick Hiter:

When I was brought up the media was trustworthy.

Nick Hiter:

The pharmaceutical the pharmaceutical industry was trustworthy.

Nick Hiter:

Okay.

Nick Hiter:

It's a different world we live in today.

Nick Hiter:

The me the healthcare industry was trustworthy.

Nick Hiter:

If your doctor said it, that was the law.

Nick Hiter:

You didn't question it.

Nick Hiter:

Okay.

Nick Hiter:

Guys, it's gotten to a place now where you just gotta question things.

Nick Hiter:

You got you.

Nick Hiter:

You just have to, you, you can't just trust is earned.

Nick Hiter:

Okay?

Nick Hiter:

So how much, like you're at an emergency room, which by the way, anything that's

Nick Hiter:

emergency that like the timing is of an emergency, it's gonna have an escalated

Nick Hiter:

cost, which is why we shouldn't use the emergency room for urgent care, right?

Nick Hiter:

And stuff like that because it's, everything's gonna be inflated.

Nick Hiter:

But you don't know anybody at that emergency room and they don't know you.

Nick Hiter:

So why is there trust being given that hasn't been earned?

Jerremy Newsome:

Yeah, that's a fascinating point.

Jerremy Newsome:

And and obviously as Nick, this podcast solving America's Problems,

Jerremy Newsome:

one of our main focuses is just diving into very particular and specific

Jerremy Newsome:

aspects so that I can continue to learn, grow, and adapt, and understand

Jerremy Newsome:

the biggest problems that face this country and our citizens, because

Jerremy Newsome:

I'm gonna run for president in 2032.

Jerremy Newsome:

And so I know one aspect that's very unique to this country is that

Jerremy Newsome:

one in every 12 Americans, which is approximately 3 million people,

Jerremy Newsome:

have medical debt, and they owe those 3 million more than $10,000.

Jerremy Newsome:

Now, here's where you come in, because again, your main focus has been teaching

Jerremy Newsome:

so many people about this product, about this tool, to use your verbiage.

Jerremy Newsome:

So let's say that someone has a really big medical bill.

Jerremy Newsome:

What Mo Most Americans don't know if they can negotiate those medical bills.

Jerremy Newsome:

They can fight claim denials, they can even challenge network restrictions.

Jerremy Newsome:

What's the first thing someone should do when they get an unexpected bill or even

Jerremy Newsome:

a bill that they knew they were gonna get?

Jerremy Newsome:

It was a lot larger than they thought.

Nick Hiter:

Here's how you know that you should ask questions because

Nick Hiter:

it's kinda like when it's, it even applies in the car insurance industry.

Nick Hiter:

A rock hit the windshield of my car, right?

Nick Hiter:

And it was $300 if I paid cash, but they were gonna build the insurance company

Nick Hiter:

like $1,500 for the exact same thing.

Nick Hiter:

If you have a deductible on your plan, and let's say your deductible is $5,000, the

Nick Hiter:

cash price on this service might be $800.

Nick Hiter:

But if they bill it to your insurance, it's gonna be $3,500.

Nick Hiter:

You could pay $800 or the $3,500.

Nick Hiter:

So you don't have, just 'cause you have an insurance card, don't

Nick Hiter:

mean you have to give it to 'em.

Nick Hiter:

You can put that thing back in your wallet, just like when

Nick Hiter:

you're filling a prescription.

Nick Hiter:

So anytime I go up to the thing to fill prescription, I'm like, what's the

Nick Hiter:

insurance price and what's cash price?

Jerremy Newsome:

Yep.

Nick Hiter:

So at the end of the day, when you're coming out of pocket money,

Nick Hiter:

are you paying the lowest version of whatever it is that you need to be paying?

Nick Hiter:

And you can call.

Nick Hiter:

I don't know, a hospital and say, what's it cost to have a baby delivered?

Nick Hiter:

And they're gonna give you a whole, you'd ask cash and with insurance, right?

Nick Hiter:

And you can ask both.

Nick Hiter:

And you can nego and you can 100% negotiate that.

Nick Hiter:

Why?

Nick Hiter:

Can you, if you're making a minimum payment on medical bills, can they

Nick Hiter:

hurt your, can they send you to credit and all that kind of stuff,

Jerremy Newsome:

No.

Jerremy Newsome:

If you're making the minimum, I don't believe they can.

Nick Hiter:

that's right.

Nick Hiter:

And think about that.

Nick Hiter:

If you're, let's say the minimum is $10, what they pay the person that sent that

Nick Hiter:

bill to you in the mail, more than $10 to put a stamp on it and print the paper

Nick Hiter:

and put it in there and everything else.

Nick Hiter:

So like they would be better off to just negotiate it down to a lump

Nick Hiter:

sum payment and get it off their books than they would be to keep

Nick Hiter:

tracking that over and over again.

Jerremy Newsome:

Yeah.

Nick Hiter:

So think about it just like any other type of stuff let's

Nick Hiter:

make a deal and get this over with.

Nick Hiter:

And why do they have to charge insurance companies so much more?

Nick Hiter:

There's multiple reasons, but you know how, if I pay you

Nick Hiter:

today, you get the money today.

Nick Hiter:

If the insurance pays you for the same thing that I got done

Nick Hiter:

today, when do you get paid?

Nick Hiter:

When does the doctor or the provider get paid?

Jerremy Newsome:

Yeah.

Nick Hiter:

So again, like one of the insurance carrier that our policies

Nick Hiter:

through, they boast like their claims are paid in under 30 days.

Nick Hiter:

Doctors like that, right?

Nick Hiter:

The biggest misconception is that hospitals so first of all, doctors have

Nick Hiter:

to go to school for a very long time and they pay a lot for that school.

Nick Hiter:

So anywhere else, if you've acquired credentials like that,

Nick Hiter:

you get to charge premium rates for whatever it is that you do.

Nick Hiter:

Okay?

Nick Hiter:

So in God forbid you pay for a service that you receive, right?

Jerremy Newsome:

You're right.

Nick Hiter:

You know what I mean?

Nick Hiter:

So at the end of the day, you don't want.

Nick Hiter:

You want doctor, you wanna, and you get to choose your doctor too, by the way, based

Nick Hiter:

on merit and a whole lot of other things.

Nick Hiter:

But here's the big disconnect, Jeremy and Dave when I think I was telling Dave

Nick Hiter:

about this last time I talked to him.

Nick Hiter:

When you go to the steakhouse, you know if it's a hundred dollars

Nick Hiter:

steak or a $20 steak, right?

Nick Hiter:

The lady that, that, the girl that cuts my hair, it's not the same price

Nick Hiter:

as the barbershop on the corner.

Nick Hiter:

It's a little bit more, and I book her in advance.

Nick Hiter:

Okay.

Nick Hiter:

Just like the best restaurants you can't walk in it's reservation only, right?

Nick Hiter:

There's an experience.

Nick Hiter:

So the part of town real estate has different pricing

Nick Hiter:

in different parts of town.

Nick Hiter:

So in the rough part of town, there's gonna be a provider there versus in the

Nick Hiter:

richest part of town just based on what they pay for the office space, they've got

Nick Hiter:

to reflect that in their pricing, right?

Nick Hiter:

So most people don't know when they go to their doctor if they're

Nick Hiter:

going to Ruth's Chris or Outback,

Nick Hiter:

Right?

Nick Hiter:

That's a problem.

Nick Hiter:

Again I put everything back on the consumer.

Nick Hiter:

'cause the consumer's the only one who can fix that.

Nick Hiter:

They can take control of their situation and fix it.

Nick Hiter:

They can't lean on the insurance industry or even the providers to do that, right?

Nick Hiter:

So they'll, if they wanna fix this problem, the consumer has to figure

Nick Hiter:

out what it is that's going on.

Nick Hiter:

And when I got into the insurance business, I was blown away at

Nick Hiter:

just learning to be an agent.

Nick Hiter:

I was like, dude, I should have learned this in college.

Nick Hiter:

This is that important.

Nick Hiter:

I should have learned this in college.

Nick Hiter:

But unfortunately, people learn the hard way when it's too late.

Nick Hiter:

It's almost I'm not gonna start eating good until I get diabetes.

Nick Hiter:

I'm not gonna, I'm not gonna solve the problem until the problem shows

Nick Hiter:

itself versus fixing it ahead of time.

Nick Hiter:

Like the Maha movement, dude one of the reasons insurance rates are so high is

Nick Hiter:

because they've just they're showing like 70, 80% of the country's obese.

Nick Hiter:

You are a health risk.

Nick Hiter:

You're having to take medication.

Nick Hiter:

You shouldn't have to

Nick Hiter:

Having to get services.

Nick Hiter:

You shouldn't have to get.

Nick Hiter:

You're having to get treatments on things, so there's some things that we can do as

Nick Hiter:

a consumer to totally take charge of this.

Jerremy Newsome:

Yep.

Jerremy Newsome:

Dave, I know you wanted to say something for Nick.

Dave Conley:

Nick I know, you've helped people, navigate these fights

Dave Conley:

with these big unmanageable bills and these, the insurance companies.

Dave Conley:

certainly have people listening to this right now who have those bills.

Dave Conley:

They might be getting these threatening like automated

Dave Conley:

letters from whoever, right?

Dave Conley:

Saying, Hey, pay this now, or We're going to do something terrible.

Dave Conley:

So tell me who are the people that you should actually talk to

Dave Conley:

negotiate these things, and what are the words that you need to be using

Dave Conley:

in order to negotiate your bills?

Nick Hiter:

When you're working with an agent or a broker, like I, I told you

Nick Hiter:

guys in the beginning of this, we tell everybody what's in it for us, okay?

Nick Hiter:

The way that I make money in this industry is every is when you make a premium.

Nick Hiter:

When you make a premium payment, it, I get my monthly cut.

Nick Hiter:

Or commission from that.

Nick Hiter:

So what's it, what's best for me to have you pay one or two premiums and

Nick Hiter:

cancel or pay premiums for a long time?

Nick Hiter:

And you get that recurring revenue, right?

Nick Hiter:

Which is what we all want as business owners.

Nick Hiter:

So the best thing for us, the last thing I wanna be is I'm so close to the

Nick Hiter:

top of your budget that a flat tire.

Nick Hiter:

I'm the thing that goes out of your life.

Nick Hiter:

I wanna be a staple in your life for a long time.

Nick Hiter:

I wanna pick a policy that's gonna be great for you for the next 12 months.

Nick Hiter:

And in 12 months I wanna come back around and make sure that

Nick Hiter:

nothing's changing, that's still the best thing for you right now.

Nick Hiter:

But most importantly, I wanna make sure that you have a policy that is in force.

Nick Hiter:

Because here recently a buddy of mine who you know, un unfortunately, he he

Nick Hiter:

passed away and it was sad because.

Nick Hiter:

He neglected to make, he let his insurance policy lapse.

Nick Hiter:

And when he did that, he couldn't get it reinstated because he was going through he

Nick Hiter:

had a kidney problem and that took him off the transplant list and that caused him

Nick Hiter:

to no longer be here over a couple things.

Nick Hiter:

But one of those factors was literally like a lapsed payment.

Nick Hiter:

And it's just, that could, that can happen for so many reasons.

Nick Hiter:

Card be new card being issued or a whole bunch of things, but you

Nick Hiter:

just gotta stay on top of it.

Nick Hiter:

So once you get in the club, so to speak, once you get through an

Nick Hiter:

underwritten plan, like it's always in force until you fail to make a payment

Nick Hiter:

and then you have to get put back in.

Nick Hiter:

You have to almost like reapply.

Nick Hiter:

It's just there's a reason that you get in early when you're healthy.

Nick Hiter:

Because that's, it's just like life insurance.

Nick Hiter:

You're the least you're the least amount of risk.

Nick Hiter:

All insurance is a gigantic risk pool that's broken up by group or

Nick Hiter:

by state or something like that.

Nick Hiter:

So at the end of the day, that's all you're dealing

Dave Conley:

And, but Nick if you get one of these bills from the provider

Dave Conley:

or for the insurance company or from the hospital, who do you even talk to?

Dave Conley:

Do you talk to the insurance company and are there words you need to say

Dave Conley:

oh, oh my God, make this go away.

Nick Hiter:

Yeah.

Nick Hiter:

So there's a hospital here that I won't say in town that never files the

Nick Hiter:

insurance first, they always just send the bill straight to the customer.

Nick Hiter:

They don't even file their insurance.

Nick Hiter:

So the first things first is you have an insurance policy enforced.

Nick Hiter:

You get a bill from the facility, but you also get an explanation

Nick Hiter:

of benefits from the insurance company that says they filed it.

Nick Hiter:

If you don't get that explanation of benefits, they did not file it and

Nick Hiter:

they need to do you know this, when you get a bill, do you, when you get

Nick Hiter:

a bill at the restaurant, do you just.

Nick Hiter:

Sign it and go or do you look at it and make sure that everything was right on it.

Nick Hiter:

And ask questions.

Nick Hiter:

So the way that my wife and I run our agency, and she's amazing at this, is

Nick Hiter:

first of all is when you get your first claim book an appointment with us to go

Nick Hiter:

through it and make sure you understand.

Nick Hiter:

Once you understand how to pay one general claim, you know how to

Nick Hiter:

navigate through the rest of them.

Nick Hiter:

First things first is, did everything get filed that needed to get filed with

Nick Hiter:

everybody it needed to get filed with?

Nick Hiter:

And by the way, the people that file this stuff are human and they make mistakes.

Jerremy Newsome:

Yeah, good point.

Nick Hiter:

Okay.

Nick Hiter:

And a two might look like a five or a one might look like a seven.

Nick Hiter:

And dude, you mess up one number.

Nick Hiter:

It messes up everything.

Jerremy Newsome:

Yeah, that's a good point.

Jerremy Newsome:

And that, that

Nick Hiter:

checking your work is huge.

Nick Hiter:

Just check your work.

Jerremy Newsome:

figuring out where those i's are and those t's are crossed.

Jerremy Newsome:

Yeah.

Jerremy Newsome:

I know you're also a huge financial literacy advocate as well, man.

Jerremy Newsome:

And so just, this might be a tie in to both pieces, but I would just

Jerremy Newsome:

like to get your thoughts on it.

Jerremy Newsome:

And again, we have thousands and thousands of listeners who, who wanna know this.

Jerremy Newsome:

So for those people who might feel like they're stuck and either, just

Jerremy Newsome:

let's just say drowning medical costs, what are the first three things they

Jerremy Newsome:

can do right now to take back control?

Jerremy Newsome:

I.

Nick Hiter:

the first thing you can do to take back control is make sure

Nick Hiter:

that it was filed with all the proper channels that it needed to be filed

Nick Hiter:

with, and that those channels took the action they were supposed to take.

Nick Hiter:

Okay?

Nick Hiter:

And then from there, you if you're left with something that's

Nick Hiter:

uncomfortable you probably your expectations weren't managed.

Nick Hiter:

You thought you bought something different than what you bought,

Nick Hiter:

than what you were paying for.

Nick Hiter:

And when that happens, then you gotta get real, you gotta get good at negotiating

Nick Hiter:

or you gotta hire somebody that's good at negotiating on your behalf.

Nick Hiter:

Okay?

Nick Hiter:

And it's, again, the, at the end of the day, the facility, they

Nick Hiter:

just wanna get the bill paid.

Nick Hiter:

The cons, the customer just wants to get the bill paid.

Nick Hiter:

And there's usually some common ground that can be found if they're

Nick Hiter:

willing to have those tough, they're tough conversations.

Nick Hiter:

And my wife has done so much consulting for people on the back

Nick Hiter:

end where Hey man they, you went, unfortunately, you went to a hospital

Nick Hiter:

that is a an educational hospital.

Nick Hiter:

So like they're doing a lot of things for, to teach students

Nick Hiter:

at the hospital and whatnot.

Nick Hiter:

So they probably we had a client one time go in for a a spider bite and

Nick Hiter:

they did all these tests on 'em for STDs, and then they bill them for it.

Nick Hiter:

And it was like, you didn't go and you need to go and argue that.

Nick Hiter:

And they immediately wrote it off just because he questioned it one time.

Nick Hiter:

So again, if you didn't order tater tots at the restaurant and they

Nick Hiter:

charged you for tater tots, you'd say, Hey man, I didn't order this.

Nick Hiter:

Fix it.

Nick Hiter:

So

Jerremy Newsome:

Or gimme my tater tots.

Nick Hiter:

That's right.

Nick Hiter:

So it's the same practice in the rest of your life.

Nick Hiter:

It's just for a long time in the, when, in our parents' generation, even

Nick Hiter:

when I was a kid, it was real easy.

Nick Hiter:

Most plans were PPO.

Nick Hiter:

Most plans were you had a deductible and then you had a co-insurance and a copay.

Nick Hiter:

And a copay was the $20 bill.

Nick Hiter:

My mom sent, slipped in my pocket when I went to the doctor, said,

Nick Hiter:

just give them that at the front desk, honey, and you're good.

Nick Hiter:

And then if we hadn't met our deductible, we paid until we did.

Nick Hiter:

And that was always after network reduction.

Nick Hiter:

So it's, it's crazy.

Nick Hiter:

You know what a client, let's say a client gets a $30,000 bill in

Nick Hiter:

the mail and it says you owe 10.

Nick Hiter:

The insurance company, the network reduction was 20 grand on that claim.

Nick Hiter:

It was almost 66%.

Nick Hiter:

And they're gonna be like, yeah, the insurance company didn't cover anything.

Nick Hiter:

No, the bill was 30 grand.

Nick Hiter:

And they sent you a bill for, the actual bill was 30 grand.

Nick Hiter:

And what you actually are responsible for is 10.

Nick Hiter:

Why?

Nick Hiter:

Because you either didn't have a deductible to meet before you had to

Nick Hiter:

start before the plan did stuff, or depending on how the plan's structured

Nick Hiter:

or you had over a 10,000 deductible.

Nick Hiter:

But like for, I have a 5,000 de deductible on, on ours and and a 80 20 co-insurance,

Nick Hiter:

meaning I'm paying 20% of the of the rest of the bills until I've for the next 2000

Nick Hiter:

until, so 7,000 is my max out of pocket.

Nick Hiter:

That's the most I can pay on any claim in a calendar year.

Nick Hiter:

So $7,000.

Nick Hiter:

If you think about the math on that let's say the average network reduction

Nick Hiter:

is gonna usually between 30 and 50%, let's just say 50% for easy math.

Nick Hiter:

So even to hit that deductible, that 5,000 deductible, it's gotta be a $10,000 bill.

Nick Hiter:

And at the time I took out the policy, I had never reached a $10,000 bill before.

Nick Hiter:

So when you're taking out this, these, when you're going through these planned

Nick Hiter:

details, it's important to like.

Nick Hiter:

When you go and buy tools at the tool store, at the hardware store,

Nick Hiter:

you're buying tools for a specific purpose and for a specific use.

Nick Hiter:

So that's what I'd tell people.

Nick Hiter:

Again, sickness, accidents, critical illness.

Nick Hiter:

How does the plan work in those three categories?

Nick Hiter:

And you that kind of lumps it all in again, if it's a bug bite or

Nick Hiter:

food poisoning, or you fell out of a deer stand or a hernia in the gym.

Nick Hiter:

Accidents.

Nick Hiter:

Okay.

Nick Hiter:

The most sickness, like heart attack, stroke cancer, those

Nick Hiter:

would be like critical illness.

Nick Hiter:

Sickness could be like what sickness would make you hit a deductible?

Nick Hiter:

It's not a common cold, right?

Nick Hiter:

It's not even probably covid unless you're confined to the hospital.

Nick Hiter:

It's gonna be like gallbladder.

Nick Hiter:

Appendicitis, stuff like that where you're gonna be admitted

Nick Hiter:

to the hospital and whatnot.

Nick Hiter:

And we built supplements on our plan that reimburses on a lot of those things.

Nick Hiter:

Like my deductible on any accident's, only 500 bucks.

Jerremy Newsome:

Got it.

Dave Conley:

Nick, talk to me about that.

Dave Conley:

So you've helped launch 150 plus brokers in this world, and of course not all

Dave Conley:

insurance brokers operate the same way.

Dave Conley:

Some are looking out for their clients like you are and others

Dave Conley:

are just, making those commissions.

Dave Conley:

How does somebody tell the difference?

Nick Hiter:

Trust is earned.

Nick Hiter:

Trust is earned, man.

Nick Hiter:

So again, how well do you know the person that you're buying anything from?

Nick Hiter:

If you're buying a car from the car lot, you obviously trust the brand on

Nick Hiter:

the front of the store to trust that makes you trust that rep that gave

Nick Hiter:

you the test drive and anything else.

Nick Hiter:

It's how do you choose an accountant?

Nick Hiter:

It's the, it would be the, it would be the same synopsis, the same problem solving.

Nick Hiter:

So is there a track record of that person?

Nick Hiter:

Can you review testimonials?

Nick Hiter:

Have you heard from their clients, is this person, does this person, I believe

Nick Hiter:

if you can find them online, and a lot of them, I think that's a good thing.

Nick Hiter:

I've literally seen agents that'll close a deal on a client and

Nick Hiter:

then block their phone number.

Dave Conley:

Oof.

Nick Hiter:

mean?

Nick Hiter:

Again, there there's snakes in the grass in every industry.

Jerremy Newsome:

Sure.

Jerremy Newsome:

Yep.

Nick Hiter:

And how do you choose the right, how do you choose the right ones?

Nick Hiter:

Just, I didn't my wife and I didn't get married after one date.

Nick Hiter:

It took us a while to get there.

Nick Hiter:

So we had to get, we had to get to know each other.

Nick Hiter:

But again, this is a big, this is a big decision and especially if

Nick Hiter:

you're spending, 500, a thousand or 1500 a dollars a month or

Nick Hiter:

more just on the premium itself.

Nick Hiter:

You need to know what you bought, man.

Nick Hiter:

Take the responsibility and understand what you bought.

Nick Hiter:

And again Trump's been trying to do it for a long time where, there

Nick Hiter:

should be menu pricing on the, at the hospital when you go there.

Nick Hiter:

And it's not a, it's not I wonder what this is gonna cost me when I get home.

Nick Hiter:

And I'll find out 30 days later when they send me a bill.

Nick Hiter:

Wouldn't it be great if you knew what you were up against when you walked in and you

Nick Hiter:

actually could choose Hey man, we're gonna give you some ibuprofen for the pain.

Nick Hiter:

The pain's not that bad.

Nick Hiter:

Is that ibuprofen a thousand dollars, for that pill?

Nick Hiter:

Give me some, give me something to go off of here.

Nick Hiter:

You know what I'm saying?

Jerremy Newsome:

That's a good point.

Jerremy Newsome:

It is.

Nick Hiter:

But again, we just always take what we want.

Nick Hiter:

Like when our daughter our daughter was born in April of 2021, dude, they were

Nick Hiter:

pushing all kinds of medications and vaccinations on her, on us at that time.

Nick Hiter:

And it was like, you know what, dude, we, she just got here.

Nick Hiter:

She's perfectly healthy.

Nick Hiter:

We don't want that right now.

Nick Hiter:

You have the right to choose.

Nick Hiter:

So again, just 'cause the doctor says it don't mean you have to do it.

Nick Hiter:

You, it's you have the right to choose.

Nick Hiter:

Now, they can also say if you're not gonna do it, we're not gonna serve you.

Nick Hiter:

And if that's the case, like if you didn't, if you went to Ruth's

Nick Hiter:

Christ, like if you don't order the filet, you can't eat here.

Nick Hiter:

I wouldn't, I'd be like, cool, I'm out.

Nick Hiter:

I'll go somewhere else that wants me here.

Nick Hiter:

So again, if you have a strong network, you can choose your providers and

Nick Hiter:

there's a lot of power in that choice.

Jerremy Newsome:

Earlier, Nick, you mentioned something tactical that

Jerremy Newsome:

kind of stood out to me and I didn't realize, and I guess the follow up

Jerremy Newsome:

question is gonna be this, so earlier you mentioned that you have the

Jerremy Newsome:

ability to have someone, or maybe, I think you used the word, hire someone

Jerremy Newsome:

to help you negotiate medical debt.

Jerremy Newsome:

My, it sounds like both my wife and your wife are a lot better than me and you.

Jerremy Newsome:

'cause she, my, my wife right now loves negotiating bills

Jerremy Newsome:

is her favorite thing ever.

Jerremy Newsome:

But to that point, if someone doesn't have an amazing negotiator in their life.

Jerremy Newsome:

Is it possible to hire someone?

Jerremy Newsome:

'cause that's my tactical question.

Nick Hiter:

When people, when my wife does it, it's just a part of

Nick Hiter:

the service that we provide again.

Jerremy Newsome:

Oh, okay.

Nick Hiter:

Yeah.

Nick Hiter:

So it's it's not, she's not necessarily hopping on the phone with the facility

Nick Hiter:

herself, but, she may be a fly on the wall saying, Hey, offer this or

Nick Hiter:

offer that or here's if they come back with this, just like anything else.

Nick Hiter:

So I'm not saying it's like a courtroom drama or anything like that, but again

Nick Hiter:

on if there's a, $2,500 bill, I'd walk in offering maybe like 500 to $700 and

Nick Hiter:

see where they st and see where they come back with and go from there, yeah.

Nick Hiter:

They want that sucker paid and closed, and you want to get

Nick Hiter:

it off your books too, yeah.

Nick Hiter:

The, I would say that the pricing that they're asking for is a I,

Nick Hiter:

let's just call it suggestion.

Nick Hiter:

I'm not trying to get any compliance comp, compliance hot water here.

Nick Hiter:

Yeah.

Nick Hiter:

But, it's, again, e if everybody's technically in it for the same

Nick Hiter:

reasons, it's just, that's not always.

Nick Hiter:

Communicated and there's a lot of red tape and a lot of re This is

Nick Hiter:

a heavily regulated industry man.

Nick Hiter:

And it's crazy.

Nick Hiter:

It's crazy.

Nick Hiter:

It's regulated because, all the hospitals and providers are pr

Nick Hiter:

are, they're for-profit companies.

Nick Hiter:

Which is,

Jerremy Newsome:

Oh yeah,

Nick Hiter:

why it's hard for, it's hard for the government to go into a for-profit

Nick Hiter:

company, so you have to do this.

Nick Hiter:

If they did that to our business, I don't know, I'd be

Nick Hiter:

like, I don't know about that.

Nick Hiter:

I don't know if I accept that this is my business and I want

Nick Hiter:

to run it the way I wanna run it.

Nick Hiter:

So I understand there's legal things and regulations for that, but when it

Nick Hiter:

comes to the pricing or the insurance companies, you gotta take and all

Nick Hiter:

these negotiated rates for the network reductions they're literally, they

Nick Hiter:

change, they're forever changing and they're specific to each practice,

Jerremy Newsome:

Yep.

Jerremy Newsome:

I'll say, just to rehash on this for a moment, because it is so important

Jerremy Newsome:

to so many of our listeners, is you can ask a certain number and if

Jerremy Newsome:

they agree to that number, a lot of times you can also take that number.

Jerremy Newsome:

So let's just say you use the example, right?

Jerremy Newsome:

Your bill is 2000 bucks, you negotiate down to 500.

Jerremy Newsome:

After it's 500.

Jerremy Newsome:

A lot of times you can get that 500 or five 50 or $600 on a payment plan.

Jerremy Newsome:

And as long as you're paying monthly, they're happy with you.

Jerremy Newsome:

And I've had three or four medical bills in my situation, in my

Jerremy Newsome:

life where I got on a 0% interest just pay me every single month.

Jerremy Newsome:

And I did, and I paid them.

Jerremy Newsome:

And the bill price was substantially less than it would've been.

Jerremy Newsome:

But I did pay and it took three years to pay it off.

Jerremy Newsome:

I paid it off.

Jerremy Newsome:

And so as of right now, I have zero medical debt, which is awesome.

Jerremy Newsome:

But I think to that point, I. A lot of people just forget or

Jerremy Newsome:

don't, aren't totally aware.

Jerremy Newsome:

And so hopefully for all the listeners, you're getting some value

Jerremy Newsome:

there because just know that you are in control, that you do have the

Jerremy Newsome:

ability, and that's because we're in the greatest country in the world.

Jerremy Newsome:

We got the greatest problems in the world, but we're the greatest country.

Jerremy Newsome:

And so you're gonna have both of those aspects, right?

Jerremy Newsome:

You can't ask to get strong without having some weight.

Jerremy Newsome:

How boring would life be with no resistance?

Nick Hiter:

Dude, we're like, at home we did a big renovation at

Nick Hiter:

home and part of that renovation was a beautiful, spectacular pool.

Nick Hiter:

And 10 months after it was turned over to us, like literally we woke up and

Nick Hiter:

the wall had collapsed in the pool.

Nick Hiter:

It's been a hole in the ground for 10 months.

Nick Hiter:

And sure enough, so that first thing I did is follow it to my homeowners, right?

Nick Hiter:

So what, guess what, deny And we appealed it twice and sure

Nick Hiter:

enough, it's in clear cut language that I never read my homeowner.

Nick Hiter:

That's not my homeowner's insurance job to cover that based on what happened.

Nick Hiter:

So now we've had to we're having to go through with a lawyer through the

Nick Hiter:

builder and all the subcontractors and their insurance companies.

Nick Hiter:

'cause technically their insurance companies, based on

Nick Hiter:

the way ours is structured is who's supposed to cover that?

Nick Hiter:

So EE even then but again it.

Nick Hiter:

I definitely signed it.

Nick Hiter:

Just 'cause I didn't know what I signed when I signed it.

Nick Hiter:

Exactly.

Nick Hiter:

That's my fault.

Nick Hiter:

'cause it was clearly there in the literature and it, dude,

Nick Hiter:

when you get that stack insurance

Jerremy Newsome:

Oh dude, they're big dude.

Nick Hiter:

Think about that.

Nick Hiter:

What, how much information did you just trash when you burn that sucker?

Nick Hiter:

You know what I mean?

Nick Hiter:

And think about that.

Nick Hiter:

When in life, is that ever okay?

Nick Hiter:

Where you're gonna be like, yeah, it'll be fine.

Dave Conley:

So you even said, like you wish you'd learned this in college

Dave Conley:

and you're an expert in insurance and your homeowners is doing this to you.

Dave Conley:

What should consumers, where should consumers start learning about this?

Dave Conley:

Where do they start?

Nick Hiter:

There, there's a ton of information.

Nick Hiter:

Oh.

Nick Hiter:

As a matter of fact, do chat.

Nick Hiter:

GPT is a great resource to, to ask just really basic questions

Nick Hiter:

to figure some stuff out.

Nick Hiter:

The information's pretty good on there.

Nick Hiter:

But more importantly, like that's tech, all the agent or the

Nick Hiter:

broker is the marketing arm, the service arm for those carriers.

Nick Hiter:

Like I love I'm gonna give Erie Insurance a shout out.

Nick Hiter:

That's who our homeowner stuff is through.

Nick Hiter:

Josh Mitten is our agent, and he has been fantastic.

Nick Hiter:

He picks up the phone when we have a question, and that's at the end

Nick Hiter:

of the day, that's his main job, man is making sure that happens.

Nick Hiter:

And if he has questions like, Hey, I lost my cards.

Nick Hiter:

I can't get into my portal.

Nick Hiter:

Hey, I need to add a new dependent or a new spouse, or, I've had a

Nick Hiter:

life changing circumstance, I need to tweak my policy a little bit.

Nick Hiter:

That's what the agent's there to do for you or your broker.

Nick Hiter:

And I like, nothing against brokers.

Nick Hiter:

Brokers represent a lot of different companies.

Nick Hiter:

And with the way our agency is structured, we can advise on all the plans in

Nick Hiter:

the states that we're licensed in.

Nick Hiter:

However, we have some contracts that allow us pretty much like we, we

Nick Hiter:

can look at plans and quote plans that not every agent has access to.

Nick Hiter:

So at the end of the day, the person that you're talking to, are they shopping

Nick Hiter:

the entire, are they shopping every car, or are they only shopping Toyotas?

Nick Hiter:

So when you think about that, there's a lot of different car manufacturers

Nick Hiter:

and car brands, so how many of them are they actually able to help you on?

Nick Hiter:

You know what I mean?

Nick Hiter:

So I just want a white car that gets this gas mileage with this

Nick Hiter:

many seats and so on and so forth.

Nick Hiter:

I don't care what kind it is.

Nick Hiter:

If they only look Toyota they might have missed a great deal for me with from GMC.

Jerremy Newsome:

Yeah.

Jerremy Newsome:

So Nick, you handsome man.

Jerremy Newsome:

Here's one for you.

Jerremy Newsome:

What are some reforms that you feel would improve the trust

Jerremy Newsome:

between consumers and insurers?

Nick Hiter:

First off, just a, every restaurant you go to is gonna

Nick Hiter:

tell you what the price of the food is before, before you order it,

Nick Hiter:

you're gonna know that would be a great start to just make pricing

Nick Hiter:

transparent on, on, on the front end.

Nick Hiter:

So that way, again, the

Jerremy Newsome:

You can decide.

Jerremy Newsome:

You can choose, yeah.

Nick Hiter:

yeah literally when I was in the, I have diverticulitis

Nick Hiter:

in the emergency room twice in one month year and a half ago over it.

Nick Hiter:

And like literally, like they came in offering me pain medication.

Nick Hiter:

I wasn't in that much pain.

Nick Hiter:

I can tolerate a lot, but they came in asking me if I wanted some, my

Nick Hiter:

first response was, how much is it?

Nick Hiter:

And literally like the tech was like, I don't know.

Nick Hiter:

I'm like I don't know if I want it.

Nick Hiter:

Go find that out and I'll tell you how painful this is.

Jerremy Newsome:

That's so funny, dude.

Nick Hiter:

You know what I mean?

Nick Hiter:

So again, if they're gonna, they're gonna test everything.

Nick Hiter:

Why?

Nick Hiter:

Because if they go in and they miss something, technically there might

Nick Hiter:

be a lawsuit on them later on.

Nick Hiter:

So it's better for them to just test everything.

Nick Hiter:

Dude I don't, I don't need an X-ray right now for my diverticulitis, right?

Nick Hiter:

I had one two weeks ago.

Nick Hiter:

So it's, but again, they're gonna do, they have a standard practice

Nick Hiter:

and they're in it to make money too.

Nick Hiter:

It's all those things combined.

Nick Hiter:

Hey, we wanna do this test.

Nick Hiter:

Why?

Nick Hiter:

I bet you do.

Nick Hiter:

Why?

Nick Hiter:

What's in it for me?

Nick Hiter:

What's in it?

Nick Hiter:

What's in it

Jerremy Newsome:

How much is it?

Nick Hiter:

Yes, absolutely.

Nick Hiter:

What's it, what's in it for me?

Nick Hiter:

And if they can't answer that question, then I can't answer your question.

Nick Hiter:

You know what I mean?

Nick Hiter:

So if you can't answer my question, then I can't answer yours.

Nick Hiter:

You give me an answer and I'll give you one back.

Nick Hiter:

It's real fair.

Jerremy Newsome:

Yeah.

Dave Conley:

Yeah.

Dave Conley:

But, okay, so like I, I've had emergencies too, and I'm, I am not

Dave Conley:

necessarily in my best state of mind.

Dave Conley:

So are there perhaps reforms outside of the consum?

Dave Conley:

I get it.

Dave Conley:

The consumer definitely has to be at the center of this, right?

Dave Conley:

And there's insurance, there's government, there's the medical providers, there's,

Dave Conley:

this is a constellation, right?

Dave Conley:

Do you think that there are reforms that need to happen somewhere

Dave Conley:

in that world of government and insurance providers and providers?

Dave Conley:

That would help out the consumer because for a lot of people, it doesn't feel

Dave Conley:

like it's consumer centric, even though it's the most important decisions

Dave Conley:

that we're making truly of our lives.

Nick Hiter:

As, as far as reforms go.

Nick Hiter:

There's a million ways that you could go about it.

Nick Hiter:

And I honestly, I haven't thought too much about what they should

Nick Hiter:

do, because what the thing that I do is I solve the problems that

Nick Hiter:

the current state causes, right?

Nick Hiter:

So we really just, I can't help my customers by talking about the things, the

Nick Hiter:

hypotheticals that could make it better.

Nick Hiter:

We help them by dealing with what they got to work with right now

Nick Hiter:

and how to navigate through those.

Nick Hiter:

So there's a million things that they could do to make it better,

Nick Hiter:

whether with pricing transparency with caps on certain things.

Nick Hiter:

Again, there's, there there's probably a place out there that might serve

Nick Hiter:

a million that costs, Hey, man, this stake's a million dollars.

Nick Hiter:

There's, and there's nobody saying they can't do that.

Nick Hiter:

There's nobody saying you can't charge over that first stake.

Nick Hiter:

But again, you know that before, before you get it.

Nick Hiter:

So in my opinion and again, is if you're not in, is there, are

Nick Hiter:

you in the right mind, like you said, to make that decision?

Nick Hiter:

And is there a way to gauge that versus having, a spouse or a power of

Nick Hiter:

attorney there to do next, which they have that in place to a certain degree.

Nick Hiter:

But again does everybody have that set up in place when the bad thing happens, when

Nick Hiter:

they're sit, when they're in the hospital incapacitated, do they have that person

Nick Hiter:

that's next in line to make decisions on their behalf when they do that?

Nick Hiter:

So again, it all, I it goes back to the customer.

Nick Hiter:

Like I had kids and I didn't have a last will and testament.

Nick Hiter:

I didn't have any of that stuff set up.

Nick Hiter:

My kids were exposed and my parents were like, Nick, grow up.

Nick Hiter:

Do the right thing, man.

Nick Hiter:

Protect your family.

Nick Hiter:

And I'm like, you're right.

Nick Hiter:

I should do that.

Nick Hiter:

It's just as a cons as a customer or a consumer.

Nick Hiter:

Did I do all the things that I should have done to, to protect everything

Nick Hiter:

that needs protecting, versus waiting until it's horrible to do.

Nick Hiter:

Like I remember we were going on my wife and I were going on a cruise.

Nick Hiter:

Kids were staying at home and or a kid singular was staying at home and we

Nick Hiter:

didn't have the last will in testament.

Nick Hiter:

Guess what?

Nick Hiter:

If something happens on that boat, we're both going down with it, right?

Nick Hiter:

What happens to my son when we don't come home?

Nick Hiter:

So my lawyer was like, Hey dude, just send me a voice message or a video saying,

Nick Hiter:

Hey, if anything happens to us, so we've got something to start with, right?

Nick Hiter:

But again, if I didn't do that and something had to happen, it's then

Nick Hiter:

my kids, my, my son's in tough shape.

Nick Hiter:

So we're always looking for somebody else to solve a problem.

Nick Hiter:

And I'm a big believer in it's if I do this, I give away the,

Nick Hiter:

if I point out, I give away the ability to solve that problem.

Nick Hiter:

If I'm like, it's my fault, I can fix it.

Nick Hiter:

So that's just my stance on everything.

Nick Hiter:

It's,

Jerremy Newsome:

Which I like.

Jerremy Newsome:

I like that.

Jerremy Newsome:

I think there's a lot more people that just need to have that

Jerremy Newsome:

stance in general, where it's like, Hey, this is all my fault.

Jerremy Newsome:

This is all my doing anyway.

Jerremy Newsome:

I'm gonna take onus for everything.

Jerremy Newsome:

And then everything else outside of that, I hope it helps me, but

Jerremy Newsome:

realistically, this is all my shoulders

Nick Hiter:

and think about this, if everywhere I go, there's, most

Nick Hiter:

of the roads in this town are 40 to 30 to 50 mile an hour speed limits

Nick Hiter:

except for the interstates, right?

Nick Hiter:

If everywhere I go, I'm driving 80 or 90 if when I get caught enough times, they're

Nick Hiter:

gonna be like, dude, you're not insurable.

Nick Hiter:

Think about what people are putting in their bodies daily,

Nick Hiter:

every day, years on end.

Nick Hiter:

It's habitual behavior that's not healthy and it's bad.

Nick Hiter:

So it's and then we expect the insurance company to step up and

Nick Hiter:

take care of all of our bad habits.

Nick Hiter:

Again, golly man.

Jerremy Newsome:

I know it might be obvious, Nick, but what are some

Jerremy Newsome:

examples of those things that people are putting into their bodies that are bad?

Nick Hiter:

Man those seed oils, those processed foods, fast food

Nick Hiter:

fast food used to be like what you ate when you were in a rush.

Nick Hiter:

Some people eat it every day.

Nick Hiter:

That's all they

Nick Hiter:

So what again, I was always taught in the world of business, you could,

Nick Hiter:

it something's whatever you buy is gonna be good, fast, or cheap, but

Nick Hiter:

you can only pick two of them, right?

Nick Hiter:

So if it's good and fast, it ain't gonna be cheap,

Jerremy Newsome:

Yeah.

Nick Hiter:

right?

Nick Hiter:

If it's cheap and fast, it ain't gonna be good.

Jerremy Newsome:

Yep.

Jerremy Newsome:

My dad taught me the same thing.

Nick Hiter:

the same way.

Nick Hiter:

And think about that with your healthcare.

Nick Hiter:

Think about what that, with the food you're putting in your body, like even

Nick Hiter:

the medication and stuff you're putting in, like people take more medication

Nick Hiter:

than they too vi than they too vitamins.

Jerremy Newsome:

Yeah.

Jerremy Newsome:

I know one of the big questions on a lot of insurance forms is

Jerremy Newsome:

ask about, alcohol and tobacco.

Jerremy Newsome:

Do.

Jerremy Newsome:

This might be a random question, but do you think, is

Jerremy Newsome:

it tobacco or is it nicotine?

Nick Hiter:

So nicotine's got a lot of positive health effects

Nick Hiter:

if it's taken in the right

Jerremy Newsome:

I've been reading about these.

Jerremy Newsome:

Yeah, that's kind I didn't know if that was a sprinkle of kind of my question, I

Nick Hiter:

so the tobacco, it's, in my opinion, it's the tobacco

Nick Hiter:

it's the tobacco, not the nicotine.

Nick Hiter:

Because the tobacco, what's causes the gum cancer from the snuff being

Nick Hiter:

in your lip or the lung cancer from the cigarette smoke inhalation.

Nick Hiter:

And all the, and again, what are, what's all the chemicals in

Nick Hiter:

those filters and stuff, they're putting in those cigarettes.

Nick Hiter:

So it's not just, it's not just natural raw nicotine you're getting

Nick Hiter:

it's nicotine with all these chemicals they've lumped together with it.

Jerremy Newsome:

Yeah, no valid point.

Jerremy Newsome:

And I think to your level, I think the big shift that my ultimate dream and goal

Jerremy Newsome:

is to create into this country is gonna be a much more robust, much more refined,

Jerremy Newsome:

much more expansive education system.

Jerremy Newsome:

Because I think a lot of the things that are gonna stem from what you said earlier,

Jerremy Newsome:

most Americans are overweight, and the majority, I think it's 58% are obese.

Jerremy Newsome:

34% of America, which is one in three people are morbidly obese, which is over

Jerremy Newsome:

a hundred pounds overweight, which is like you're knocking on diabetes and

Jerremy Newsome:

death doorstep if you're morbidly obese.

Jerremy Newsome:

That's a humongous problem.

Jerremy Newsome:

And again, yes, a lot of it, as you mentioned earlier, we can blame the

Jerremy Newsome:

food, we can blame the, in the creators of the sugar and all the things.

Jerremy Newsome:

And or we can also blame the education system for not being the number

Jerremy Newsome:

one proponent of teaching every single child to the best of their

Jerremy Newsome:

ability, what it is to eat healthy, how it works, the ingredients.

Jerremy Newsome:

So if we start creating this shift where that's really the main focus

Jerremy Newsome:

or a big proponent focus, right?

Jerremy Newsome:

Financial literacy, health literacy and to your point, insurance taxes.

Jerremy Newsome:

Every parent I talk to in America is like, yeah, why isn't this being taught

Jerremy Newsome:

in school when you go through some actual real world things that we need to learn?

Nick Hiter:

The application is, there's no application being taught in most school.

Nick Hiter:

It's a whole lot of knowledge, but you're not it's like reading the Bible and not

Nick Hiter:

knowing how to apply it to your life.

Jerremy Newsome:

Oh shoot.

Nick Hiter:

It's empty,

Jerremy Newsome:

Oh, shoot.

Jerremy Newsome:

Yep.

Jerremy Newsome:

I love that point.

Jerremy Newsome:

Nick, thank you for your time today, man.

Jerremy Newsome:

You've given people a ton of value today.

Jerremy Newsome:

Where can they go to learn more about you, about insurance and

Jerremy Newsome:

to protect themselves even more?

Nick Hiter:

Nick heider.com and team heider.com specifically

Nick Hiter:

for the insurance stuff.

Nick Hiter:

And again I appreciate you guys having me on today.

Nick Hiter:

It's an honor and a pleasure.

Nick Hiter:

The true rockstar witness.

Nick Hiter:

So my wife has a very unique stance in this industry, and the fact that

Nick Hiter:

she's a I'll put her up against any agent or broker on planet Earth.

Nick Hiter:

And the big biggest, one of the biggest reasons is because nobody's

Nick Hiter:

gonna care as much as she does.

Nick Hiter:

But she used to run a big old doctor's office, so she's been, she's the one of

Nick Hiter:

the few people that has been the consumer,

Nick Hiter:

And the agent for the insurer.

Nick Hiter:

So she's covered all three of the branches and she knows how

Nick Hiter:

to navigate through those things.

Nick Hiter:

But again, folks, freedom is the key word.

Nick Hiter:

You want to be free to make choices, and with that, freedom comes with

Nick Hiter:

responsibility to make good choices.

Jerremy Newsome:

Come on now.

Jerremy Newsome:

Hey, I'm gonna reach out to your perfect wife and see if we can

Jerremy Newsome:

get her on the show as well.

Jerremy Newsome:

'cause we got some amazing future topics.

Jerremy Newsome:

And again, we're just gonna really focus on if we can make and understand and

Jerremy Newsome:

inform all the listeners, all the people, realizing that there's problems in the

Jerremy Newsome:

country, realizing that we can come up with easy, fast, simple solutions.

Jerremy Newsome:

The more we can apply these, you said the word application earlier, right?

Jerremy Newsome:

The more that we can actually apply some of these steps, the one

Jerremy Newsome:

that I heard the most today was.

Jerremy Newsome:

Just pricing awareness, pricing visibility, having that in front

Jerremy Newsome:

of people, just letting them know what's available and what's

Jerremy Newsome:

not available and what the costs are and what the costs aren't.

Jerremy Newsome:

I think that just by itself could create a much bigger wave of informed consumers.

Jerremy Newsome:

So Nick, thanks so much for your time man.

Jerremy Newsome:

I

Nick Hiter:

got it baby.

Nick Hiter:

Thank you.

Dave Conley:

Okay.

Dave Conley:

What did you learn?

Jerremy Newsome:

Oh, what did I learn?

Jerremy Newsome:

What did I learn?

Jerremy Newsome:

There he, man, there's a lot of acronyms out there.

Jerremy Newsome:

We said P-P-O-E-M-O-H-M-O.

Jerremy Newsome:

Again, I think that there's a lot of the in-network pieces we started off with.

Jerremy Newsome:

I do think that the general consumer, and the reason I feel that way is 'cause I'm

Jerremy Newsome:

probably undereducated in this too, is the average American probably doesn't know

Jerremy Newsome:

a lot about how health insurance works.

Jerremy Newsome:

And one of the most interesting takes that I heard Nick say is we

Jerremy Newsome:

treat health insurance differently than we treat anything else.

Jerremy Newsome:

All the other insurance is more pre prehab sorry, rehab,

Jerremy Newsome:

it's more like after the fact.

Jerremy Newsome:

And a lot of people treat health insurance as a prehab, which is

Jerremy Newsome:

like, all right before I get sick, what are some things I can do?

Jerremy Newsome:

Which tells me that there's probably some kind of business in that, right?

Jerremy Newsome:

What if someone paid a company X amount of dollars and they would help create

Jerremy Newsome:

coupons or discounts or programs for just preventative health metrics.

Jerremy Newsome:

So let's say that you had a company that you paid 200 bucks a month and

Jerremy Newsome:

they sent you the newest and latest and greatest, I don't know, fancy water

Jerremy Newsome:

bottle that rehydrates your hydrogen, or they send you to some, biometric

Jerremy Newsome:

labs that are in your city, or there's some IV programs that they can send.

Jerremy Newsome:

I'm trying to think of I'm, I feel like there's probably a very

Jerremy Newsome:

interesting business model in the prehab version of health insurance.

Jerremy Newsome:

But then of course, after the fact.

Jerremy Newsome:

One of the other things that really is, I think, truly a crazy easy shift,

Jerremy Newsome:

Dave, would be visual pricing on just a lot of portions of health, right?

Jerremy Newsome:

Like right now, if I go into a, I'm not a pharmacist, but if I go

Jerremy Newsome:

into a urgent care center, perfect example, and my, because my ear hurts.

Jerremy Newsome:

Okay.

Jerremy Newsome:

I don't know what any of that's gonna cost me.

Jerremy Newsome:

No clue.

Jerremy Newsome:

And once I get back behind the door and I start talking to the doctor,

Jerremy Newsome:

there again, I have no idea what the prescription's gonna cost upfront or if

Jerremy Newsome:

they gave me a bandage for my ear or they put some type of special solution on it.

Jerremy Newsome:

I have no idea what it costs.

Jerremy Newsome:

And I don't think most people do when they go into a program or product.

Jerremy Newsome:

Now, I will say to backend that one of the things that me and my family

Jerremy Newsome:

are doing is we're starting to really aggressively attack the HSA route.

Jerremy Newsome:

And we're doing that in the simple form of some of the numbers that

Jerremy Newsome:

Nick was throwing out there.

Jerremy Newsome:

If you have, or if I bought like a catastrophe policy where we spend

Jerremy Newsome:

$2,000 a month, I was like, okay, if you go into the emergency room.

Jerremy Newsome:

You're gonna give 50% of your stay covered, and that's $2,000 a year.

Jerremy Newsome:

Okay.

Jerremy Newsome:

Got anything other than that?

Jerremy Newsome:

We take all of the money, which for my family, 'cause I don't know why, dude.

Jerremy Newsome:

I'm just, I got an expensive family, bro.

Jerremy Newsome:

Like these kids, it's like $1,700 a month for all five of us.

Jerremy Newsome:

It's like that's a lot.

Jerremy Newsome:

So if I could take all of that, put it into an HSA account, which

Jerremy Newsome:

is a health savings account, take that health savings account.

Jerremy Newsome:

We talked about this with Sean.

Jerremy Newsome:

Dr. Sean, take that money and then invest it into stocks also.

Jerremy Newsome:

You can then grow that money and can keep contributing to it.

Jerremy Newsome:

And if you use it, pull it out.

Jerremy Newsome:

Tax free, penalty free.

Jerremy Newsome:

And if you don't use it, it's there.

Jerremy Newsome:

And now it's a savings account.

Jerremy Newsome:

It can grow and grow over 5, 10, 15 years.

Jerremy Newsome:

That can come up to hundreds of thousands of dollars that you can transfer,

Jerremy Newsome:

donate, give, use, buy a house with it.

Jerremy Newsome:

There's all kinds of things you can do with it at that point, but there's.

Jerremy Newsome:

A lot of shifts here that are very interesting, but it also seems

Jerremy Newsome:

like there's going to be yes, this bigger, overarching scary monster

Jerremy Newsome:

that you mentioned, Dave, where it's okay, what about the government?

Jerremy Newsome:

What about the providers, about the insurance companies?

Jerremy Newsome:

There's probably a lot of reform in there that a lot of people haven't

Jerremy Newsome:

totally figured out yet, but there's also probably some very easy solutions

Jerremy Newsome:

upfront and early on, including obviously, education earlier on, but most

Jerremy Newsome:

specifically, just more visible awareness of what things are gonna cost us.

Dave Conley:

I heard that too.

Dave Conley:

Which is like the big thing that would help a whole lot of people is

Dave Conley:

price transparency and and I get it.

Dave Conley:

And the other, the, I get that piece.

Dave Conley:

And the other piece that, I dunno if I'm struggling with it, but I'm

Dave Conley:

still challenged by it is I'm not a doctor, I'm not an insurance expert.

Dave Conley:

I'm not a lawyer.

Dave Conley:

I'm not an expert in any of these things.

Dave Conley:

What I did learn today and just reconfirmed what I already knew,

Dave Conley:

was, the providers and the insurance companies, and the pharmaceutical

Dave Conley:

companies and the pharmacies, they're all built to make money and.

Dave Conley:

Your outcome, whatever it is incidental to that.

Dave Conley:

They're not there to, to really, to keep you healthy or to, to even, the,

Dave Conley:

they, the most optimal outcome for them and the most optimal outcome for you.

Dave Conley:

Can be and are often misaligned.

Dave Conley:

And a lot of that has to do around price and service and not knowing.

Dave Conley:

Like medical stuff is my second biggest expense right below my housing.

Dave Conley:

And it's because I'm, I'm a different bear, like I, I spend not only money on

Dave Conley:

insurance, but also on a medical provider, a doctor who acts as my primary person,

Dave Conley:

running medical tests and nav, helping me navigate the medical, landscape of things

Dave Conley:

in order for me to focus on vitality.

Dave Conley:

And not, and prevent, preventative maintenance.

Dave Conley:

And that was another piece that we learned from Nick.

Dave Conley:

It's these are different things, when the bomb goes off, that's one thing.

Dave Conley:

And keeping you healthy is another thing.

Dave Conley:

And, accidents are another thing.

Dave Conley:

What I do know is that, the personal responsibility that more people need

Dave Conley:

to take from this is that right now I'm gonna imagine that most of our listeners

Dave Conley:

and most of the people in the United States spend almost no time thinking

Dave Conley:

about their health, their insurance, their preventative the accidents.

Dave Conley:

They don't spend any time on that.

Dave Conley:

And it truly is your responsibility to engage with professionals like insurance

Dave Conley:

brokers to be like, okay, how's a way that I can do this that makes sense for me

Dave Conley:

and my family to talk with the providers and say, okay, what does this cost?

Dave Conley:

It's and what, how can I pay for this?

Dave Conley:

And is it in network?

Dave Conley:

And learning some of that language, so it, in order for health insurance to

Dave Conley:

work in the current system, you have to.

Dave Conley:

Everyone, I'm gonna say, everyone listening to this

Jerremy Newsome:

Yeah.

Dave Conley:

carve out time,

Jerremy Newsome:

Time.

Jerremy Newsome:

Yep.

Dave Conley:

every day, or every week or every month, and learn it and get the

Dave Conley:

professionals around this so that you, because I don't know if there's, anything

Dave Conley:

more important than somebody's health.

Dave Conley:

And that's what I learned.

Jerremy Newsome:

We hear all the time, man, health is our greatest wealth.

Jerremy Newsome:

And I do think that there, and this system is pretty ripe for disruption.

Jerremy Newsome:

One of the questions I just didn't think to ask is, do you have to

Jerremy Newsome:

have a broker to get insurance?

Jerremy Newsome:

Can I just go directly to the source?

Jerremy Newsome:

I. Of an insurance policy and just buy it and not pay a company or a brokerage

Jerremy Newsome:

company, their monthly reoccurring revenue because that's obviously

Jerremy Newsome:

going to eat into my costs, right?

Jerremy Newsome:

So just another thing to be common, I don't know the answer to that question.

Jerremy Newsome:

I'm sure we'll find out in future episodes.

Jerremy Newsome:

In fact, for our amazing esteemed listeners, we really

Jerremy Newsome:

do want to hear your stories.

Jerremy Newsome:

Have you had a nightmare experience with healthcare?

Jerremy Newsome:

Have you found a healthcare model that actually works?

Jerremy Newsome:

Share your thoughts.

Jerremy Newsome:

Tag us on solving America's Problems podcast on Instagram.

Jerremy Newsome:

And if you have Twitter also now known as x solve USA pod message us there.

Jerremy Newsome:

Both myself and Dave are very active on social media.

Jerremy Newsome:

We would love to pour into you and help you as much as we possibly can.

Jerremy Newsome:

And ladies and gentlemen, thank you so much for being a part

Jerremy Newsome:

of this incredible movement.

Jerremy Newsome:

Thank you for listening.

Jerremy Newsome:

Thank you for being a part of this awesome mission and impact.

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About the Podcast

Solving America's Problems
Solving America’s Problems isn’t just a podcast—it’s a journey. Co-host Jerremy Newsome, a successful entrepreneur and educator, is pursuing his lifelong dream of running for president. Along the way, he and co-host Dave Conley bring together experts, advocates, and everyday Americans to explore the real, actionable solutions our country needs.

With dynamic formats—one-on-one interviews, panel discussions, and more—we cut through the noise of divisive rhetoric to uncover practical ideas that unite instead of divide. If you’re ready to think differently, act boldly, and join a movement for meaningful change, subscribe now.